We want you to be happy with your purchase from EssentialTag. If you change your mind, you can request a return within 30 days of receiving your order.
Returns
To be eligible for a return, the item must be returned in the same condition in which it was received.
Items should be unworn and unused, with any original tags still attached and, where applicable, returned with their original packaging.
For pre-owned items, the product must be returned in the same condition in which it was supplied.
Please take reasonable care of the item while deciding whether to keep it. We may make a deduction from a refund where an item has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value.
You will also need your order confirmation, receipt, or other proof of purchase.
To request a return, contact us at essentialtag@gmail.com with your order number and the item you wish to return.
Once your return request has been reviewed, we will send you the return address and instructions on how to send your item back.
Please do not send items back before contacting us, as we need to provide the correct return instructions and identify your return.
For any questions about a return, contact us at essentialtag@gmail.com.
Return postage
For change-of-mind returns, the customer is responsible for the cost of return postage unless we agree otherwise.
If your item is faulty, damaged, incorrectly described, or we have sent you the wrong item, please contact us and we will arrange the appropriate return at no additional cost to you where applicable.
We recommend using a tracked postage service when returning an item, as you are responsible for the item until it reaches us.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your item is damaged, faulty, incorrectly described, or you have received the wrong item, contact us as soon as possible at essentialtag@gmail.com.
Please include your order number and, where helpful, photographs showing the issue so that we can investigate and resolve it as quickly as possible.
Nothing in this policy affects your statutory consumer rights.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item or size, the simplest option is to return your original purchase and place a new order.
As many of our products are available in limited quantities or may be one-off pieces, we cannot guarantee that another size or item will still be available.
UK cancellation rights
For most online purchases, UK consumers have a legal right to cancel their order within 14 days of receiving the goods, subject to certain exceptions.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Our 30-day returns policy gives you additional time to request a return and does not affect your statutory rights.
International and EU orders
If you are ordering from outside the United Kingdom, additional consumer rights may apply depending on your country.
For orders delivered to consumers in the European Union, applicable consumer law may provide a 14-day right of withdrawal for eligible online purchases.
Refunds
Once we receive your return, we will inspect the item and notify you when your return has been processed.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after we process your refund for it to appear in your account. Processing times can vary depending on your bank or card provider.
If more than 15 business days have passed since we confirmed your refund, please contact us at essentialtag@gmail.com.
Contact
For any questions about returns or refunds, contact us at:
EssentialTag
essentialtag@gmail.com
Return instructions and the appropriate return address will be provided after you contact us to arrange your return.