Returns

Need to return an item?

You can request a return online using the email address you used when placing your order. You do not need to create a password or register for an account. Shopify will send a secure verification code to your email so you can access your order and submit your return request.

Once your request has been submitted, we’ll review it and provide return instructions if your return is approved.

Your 14-day right to cancel

For online clothing orders, you can cancel without giving a reason within 14 days after delivery. Tell us within that period, then send the goods back within 14 days of telling us.

Email support@essentialtag.co.uk with your order number and a clear statement that you wish to cancel. Your cancellation does not depend on us replying or agreeing to it.

You may inspect and try on clothing as you would in a shop. Please keep tags and packaging where possible; these are not conditions of your statutory cancellation right. We may deduct for loss of value caused by handling beyond what is needed to inspect the item.

Our 30-day returns offer

Outside the statutory cancellation period, you can also request a change-of-mind return within 30 days of delivery, then send the goods back within 14 days of your request. Under this additional offer, items must be unused, with their original tags attached. Please keep the original packaging where possible and email us for return instructions.

This additional offer does not limit your statutory rights.

Return postage

You pay return postage for change-of-mind returns, unless we agree otherwise. We cover return postage for faulty or incorrect items. Keep proof of posting so you can show when the goods were sent back.

Refunds

For statutory cancellations, we refund within 14 days of receiving the goods back or proof that you have sent them back, whichever is earlier, using your original payment method.

If you cancel your whole order within the statutory period, we also refund the standard outbound delivery charge you paid. Any extra amount paid for express delivery is not refunded.

Faulty, damaged or incorrect items

Email us with your order number and details of the issue. Your rights for faulty or misdescribed goods are separate from change-of-mind returns and are not limited by our 30-day offer. We cover return postage for faulty or incorrect items.