At EssentialTag, we aim to dispatch orders quickly, securely and with clear delivery information from the moment you place your order.
UK Delivery
We currently ship throughout the United Kingdom.
Available delivery services and shipping costs will be displayed at checkout before you complete your purchase.
Delivery estimates begin from the date your order is dispatched.
Same-Day Dispatch
Orders placed before 8:00pm Monday to Friday are normally dispatched the same working day.
Orders placed:
- after 8:00pm
- on Saturdays or Sundays
- on UK bank holidays
will normally be dispatched on the next working day.
During exceptionally busy periods or circumstances outside our reasonable control, dispatch may occasionally take longer. If there is a significant issue affecting your order, we will make reasonable efforts to keep you informed.
Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking information will also be provided where the selected delivery service supports tracking.
Delivery Times
Delivery times depend on the shipping service selected at checkout.
The estimated delivery timeframe for each available service will be shown before you complete your order.
Delivery times are estimates unless we specifically state otherwise and may occasionally be affected by courier delays or circumstances outside our reasonable control.
Shipping Costs
All applicable delivery charges will be clearly displayed at checkout before payment is made.
From time to time, we may offer:
- free delivery
- discounted shipping
- promotional delivery rates
Any applicable offer will be shown on the website or during checkout.
Order Tracking
Where a tracked delivery service is used, tracking details will be provided after your order has been dispatched.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active on the carrier's system.
If your tracking information does not update immediately, this does not necessarily mean that your parcel has not been dispatched.
Delivery Address
Please check your delivery address carefully before completing your order.
You are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to update your delivery information if the order has not yet been dispatched.
However, we cannot guarantee that an address can be changed once an order has entered the dispatch process or has already been handed to the carrier.
Delayed Orders
Although most orders should arrive within the estimated delivery window, courier delays can occasionally occur.
If your order has not arrived within the expected timeframe, please first check the tracking information provided.
If you still require assistance, contact us at:
Please include your order number so that we can investigate the delivery for you.
Lost Parcels
If you believe your order has been lost in transit, please contact us as soon as possible.
We will investigate the delivery with the relevant carrier and take the appropriate action based on the outcome of that investigation.
Where we arrange delivery, responsibility for the goods generally remains with us until the order is delivered into your physical possession, subject to any applicable legal exceptions.
Damaged Parcels or Items
Please inspect your order when it arrives.
If your parcel or an item inside arrives damaged, please contact us as soon as possible at:
Where possible, please include:
- your order number
- photographs of the outer packaging
- photographs of any damaged packaging
- photographs clearly showing the damage to the item
Providing this information helps us investigate and resolve the issue as quickly as possible.
Incorrect Items
If you receive an item that is different from the product you ordered, please contact us as soon as possible at:
Please include your order number and details of the item received.
We will provide instructions on how the issue will be resolved.
Missed Deliveries
If the carrier is unable to complete delivery, they may:
- attempt delivery again
- leave the parcel in an appropriate safe location
- leave it with a neighbour where permitted
- deliver it to a local collection point
- provide instructions for arranging redelivery
Please follow the tracking information and instructions supplied by the carrier.
Uncollected or Returned Parcels
If a parcel is returned to us because:
- it was not collected
- delivery was repeatedly unsuccessful
- an incorrect or incomplete address was provided
please contact us at essentialtag@gmail.com.
We will discuss the available options with you.
Where appropriate and permitted, an additional delivery charge may apply if you would like the order sent again.
Returns
Our delivery policy is separate from our Returns & Refunds Policy.
If you wish to return an item, please contact:
before sending anything back.
Once your return has been arranged, we will provide you with:
- the correct return address
- return instructions
- any additional information required
Please do not send returns to our published business address unless we specifically instruct you to do so.
For full information about returns and refunds, please refer to our Returns & Refunds Policy.
International Shipping
We currently ship within the United Kingdom only.
If we introduce international delivery in the future, available destinations, delivery options, costs and any relevant customs information will be displayed on our website and during checkout.
Contact Us
If you have any questions about shipping, delivery or an existing order, please contact:
EssentialTag
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email: essentialtag@gmail.com
Please note that the address above is our business/contact address and is not necessarily our returns address.
The appropriate return address will be supplied directly to you once a return has been arranged.